We use Royal Mail for all our shipping and will post your order within 2 working days (if we can get it out faster, we will).
Our standard shipping service is Royal Mail Tracked 48 but we also offer a Signed for 1st class option if you wanted to upgrade. Orders over £35 qualify for free standard shipping.
At the moment we are unable to offer a ‘click and collect’ service as we’re still working on building renovations but as soon as we are open we’ll offer this in our checkout shipping options.
Sorry, but we are only able to offer shipping within the UK at the moment. If you are outside the UK and want to place an order please email us and we will see if we can help.
We appreciate that people are busy and may not be home when orders arrive, however we are not responsible for any delay if you are not home to receive your order. Any arrangements you make for redelivery or safe place delivery are between you and the courier company. We will provide tracking information for you on dispatch of your parcel.
If you wish to return an item to us we may accept unused and unopened thread, yarn and other goods for store credit as long as they are returned within 14 days of delivery and in their original, saleable condition. A return can be requested through your online account or by emailing us before sending the goods back. This is in addition to your statutory rights.
All fabric, ribbon and trimmings are cut to order and so can only be returned if faulty.
Faulty goods: In the unusual event that there is a problem with the goods you have received, please contact us via your online account (if you set one up) or by emailing us at firstname.lastname@example.org if you used Guest Checkout. Your statutory rights will apply.