Privacy and Cookie Policy
Last updated 10th March 2021.
We want you to feel confident when using or shopping with themakerspace.co.uk so the following information explains how your personal information is collected, used and shared by us.
What information do we collect?
We collect some personal information that we’re obliged to take to transact with you, or we may collect information that you voluntarily give to us. We explain all of this below.
Why do we collect it?
We collect personal information from you so that we can deliver and improve the service we offer. We also want to be able to keep in touch with you, so that you can see our latest products and offerings. When you shop with us, we need to collect different types of your personal information.
What do we do with it?
We use your personal information in a number of ways, and what we do with that information depends on what is it we have collected. We have to collect some of this information to be able to send you our lovely products, or for you to come and visit us. If you want to hear more from us, we have to collect your contact information. Have a look at our table below, which explains in more detail:
What personal information do we collect?
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Why do we collect it?
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Your name
Your home address
Your phone number
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To verify your identity
To send your orders to you and make sure they get delivered
To manage your account with us
Fraud prevention for shopping transactions
To get in touch with you about your order(s) or our service
We will check your age if you buy an age restricted product only
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Your email address
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To update you about our space, what’s happening, upcoming events, offers or invite you to come and see us!
To send you order confirmations and updates
So you can register an account with us or use the guest checkout facility
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Transaction history
Last viewed items
Wish list
Email or telephone contacts with us
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To perform our contract with you
To ensure we give you the best service possible
To investigate any matters which arise
To offer you products or services that you might be interested in
To help you with queries
To perform our contract with you
To meet our legal obligations
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IP address (and if you’ve got it switched on, your location data)
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To protect against fraud
To meet our legal obligations
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Responses to surveys, promotions and competitions
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To perform our contract with you – if you win, we have to get the necessary to you!
To gauge interests and make the best promotions available to our customers
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We don’t keep payment information. We use a third party payment processor via our shopping platform.
The Legal Bit
We are allowed to collect and use your personal information for a number of reasons, prescribed under data protection and privacy law:
- Where you’ve given your consent
- Where we need to perform our contract with you (for example, where you’ve ordered something from us)
- To comply with the law – sometimes we are legally obliged to capture and share some information with law enforcement agencies, or the government)
- Legitimate interest
Data Retention
We will keep your personal information for as long as we reasonably need to (a) process your transactions with us; (b) keep your account maintained; (c) to enable us to comply with our legal obligations; (d) conduct or defend legal proceedings. We will not keep your personal information for any longer than we believe is absolutely necessary.
Opting out
You are entitled to opt-out of marketing communications at any time. You’ll be able to action that via the links in marketing emails you receive. You won’t be able to opt-out of service or transactional emails specifically or we won’t be able to perform our contract with you.
Sharing your information with third parties
We don’t sell your information to third parties, ever. We do need to share your information with third parties – our professional advisers, our insurance company, the technical providers who help run our website (including our payment processing company). And of course, when the law tells us to, we have to share your personal information with law enforcement authorities.
Your rights in relation to your data
In addition to the above opting out rights, you can also request to: (i) access your data; (ii) make us correct it if it is wrong; (iii) tell us to stop processing certain types of data; (iv) tell us to erase your data (“the right to be forgotten”); (v) the right of portability. If you want to exercise these rights, please contact us by email to hello@themakerspace.co.uk.
Cookies
There are essential cookies on our site which are pre-enabled in order for our site to function. You are entitled to choose to manage all non-essential cookies which are functional, analytical or targeting based. These are managed via the Website Data Collection Preferences pop-up (link at the bottom of the screen). We specify on that pop-up why we have them.
